No varitrac image listed in the setup, panel utilities, panel software upgrade, proceed window

Issue:

No varitrac image listed in the setup, panel utilities, panel software upgrade, proceed window

Resolution:

the images that show up in the window are in the bin directory

the varitrac image from SP2 and SP3 is VT3_4_200_338.img

C:\Program Files\Trane\Light Commercial V12\Tracker\Bin
or
C:\Program Files\Trane\Light Commercial V12\Varitrac\Bin

if the image is not in the bin directory, it will not be listed in the window

if SP has been installed the image should be in the bin directory and the bacup directory

C:\Program Files\Trane\Light Commercial V12\Tracker\Backup\Pre SP Backup

if the image is in the backup directory, copy it into the bin directory, then it will show up

if you cannot find the image, do a search of the hard drive

if you find the image, copy it into the bin directory

if you do not find the image, try reloading SP

if that does not work, reinstall Tracker or Varitrac software and the service pack

make sure the operating system is supported

Notes:

Changes:

Other Question/Problem/Cause Statements:

• no varitrac image listed in the setup, panel utilities, panel software upgrade, proceed window
• ccp firmware image files are not present for upgrade

Facts:

• VARITRAC III CENTRAL CONTROL PANEL (CCP)
• Tracker BMTK
• VariTrac III Central Control Panel (CCP)

Original wave: wave8587

Document Identifier: DOC-83287

Document Identifier: 83287